Money F.A.Q.


   

Money Questions: questions about deposit and cash out methods, security, and house limits.


1. How do I make a deposit to my account?
2. How long does it take to process my deposit?
3. How do I cash out my winnings?
4. How long does it take to receive my winnings?
5. I have requested a cashout but I changed my mind. How do I reverse a cashout request?
6. How much can I deposit to my Sliver dollar online Casino bankroll?
7. What are the table limits of the different games?
8. Is it safe to use my credit card on-line? How do I make a credit card deposit?
9. How do I make a deposit through Western Union?
10. How do I make a deposit by Wire Transfer?
 11. Who is "Intersafe Global"?
12. What should I do if I submitted a deposit but I do not see the amount in my bankroll?
13. What is the Address Verification System (AVS)?



1. How do I make a deposit to my account?


In order to make a deposit you must first download Sliver dollar online Casino software. For complete step by step instructions on downloading and installing the online Casino, go to How do I get started? Then you need to open your real money account.
After you have done this and received your real-money user name and password, you are ready to make a deposit to your online Casino bankroll:

        Start the Casino program, and choose "play for real money"

        Enter your real user name and password in the "login" screen

        Select "Cashier" and then select the "Deposit" screen

        Select the desired deposit method

We strongly recommend using your credit card for making a deposit. We use the latest encryption and protection technologies to assure your credit card data is fully protected. There is nothing to worry about - submitting your credit card information on our secure form is probably safer than using your card at your local store.
For further information about the different deposit methods see below:
* Credit Cards - Online or by Fax
* Western Union
* Wire Transfer

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2. How long does it take to process my deposit?


Credit card deposit: your account will be credited within 2-3 minutes.
Western Union deposit: once we receive your e-mail message informing us of the transfer it will take up to 5 minutes to verify the transfer and credit your account.
Wire transfer: a wire transfer will take 2 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer.
If for any reason your deposit was not approved, you will be notified by e-mail within a couple of minutes.

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3. How do I cash out my winnings?


In order to cash out money from your account you must first be logged on using your real money user name and password. Now go to the Cashier and select the "cash out" screen. You can cash out any amount up to the amount of your bankroll. Simply enter the desired amount in the withdrawal box, and choose a withdrawal method.

Important notice: all cash out requests are automatically refunded to your credit card account. This policy protects our clients from credit card fraud, and eliminates the unauthorized use of credit cards. It is also the quickest way to pay winnings, and most convenient to our clients. There are no charges on credit card refund, and the full amount of your cashout request will be refunded.

Please note: the refund will be made to your credit card only up to the total amount that was deposited with that credit card. If you have cashed out more than your total deposits, the balance of your cash out request (which was not refunded to your credit card) will be sent as a bank draft or wire transfer, according to your selection (company checks are not available). This limitation on the amount that can be refunded to your credit card is imposed by the credit card companies, and is not in our control. Any Bonus can be cashed out only after the full amount of bonus has been wagered.

Bank drafts are bank-issued checks which only you may cash. They are sent by mail to the mailing address you supplied when opening your account. There are no charges imposed on bank draft cashouts.

Wire transfers are electronic fund transfers that go directly to your bank account. If you select Wire transfer as the preferred method for receiving the balance of your cash out, you will be asked to send us further information such as account number, bank name etc. There are no charges imposed on wire transfer cashouts.

Cashout limits:
The minimum amount for a wire transfer cashout is $30, and for bank draft cashout is $10. If you have requested a cashout lower than these minimum amounts, the requested cashout will not be processed, and the amount will be added to your casino bankroll.

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4. How long does it take to receive my winnings?


Cash out requests are processed after 5 business days, and during this time you can track the status of your cash out requests in the Cashout screen of the Cashier. Initially, they will appear as "unprocessed". As long as a cashout request is still unprocessed you can reverse your cashout request and have the funds returned to your bankroll.

After 5 business days the cashout request will change its status to "in process" and you will not be able to cancel it anymore. You will be notified by e-mail when a cash out request is processed, so you can follow up and make sure the money was received. Processing the cashout means that the funds are being credited back to your credit card, and this may take an additional 4-5 days for them to actually appear on your credit card account.
If a bank draft has been sent, please allow at least 2 weeks for delivery, as it is being mailed from Antigua.
Wire transfers should take no more than 2-3 business days to appear in your bank account.

Following is a summary of the cashout process:

Unprocessed*In Process**Processed***TotalCredit Card
5 days 1 day 4-5 days 10-11 days
Bank draft 5 days 1 day 14 days 20 days 
Wire transfer
5 days 1 day 2-3 days 8-9 days* Cashout request can still be cancelled and returned to your bankroll
** Cashout request cannot be cancelled anymore
*** Cashout request has been processed and is being delivered to you

If you don't receive your money within these time frames, please contact our support team and we will look into it immediately.

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5. I have requested a cashout but I changed my mind. How do I reverse a cashout request?


During the 5 days following your cashout request (as long as a cashout request is still unprocessed) you can reverse it, and return the money to your bankroll. Simply logon to the online Casino using your real money user name and password, and select the Cashout screen in the Cashier. You will see a list of your cashout requests, with an indication of their status. Select an unprocessed request by clicking it, and then click "back to account". The cashout request will be cancelled, and its status will be changed to "cancelled by user". The money will be added to your casino bankroll so you can go ahead and play.

The cashout screen of the Cashier holds a complete history of all your cashout requests, those that have been processed as well as those which have been cancelled by you.

If you have any questions regarding the cashout process, contact us by e-mail and we will sort it out immediately.

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6. How much can I deposit to my Sliver dollar online Casino bankroll?

The deposit limits are as follows:
Credit Cards:
Minimum single deposit $50
Maximum single deposit $1000
Western Union:

Minimum Single Deposit: $50
Maximum Single Initial Deposit: $1000
Maximum Single Deposit: $3000
Wire Transfer:

Minimum Single Deposit: $100
Maximum Single Initial Deposit: $1000
No maximum limit after the initial deposit

This online Casino and Intersafe Global (our E-Cash operator) reserve the right to change these limits and set different limits for individual players according to credit history. If you want to increase your deposit limits, please contact us.

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7. What are the table limits of the different games?


The table limits are as follows:
Roulette:
The minimum bet is $1 and the maximum bet is $300 on the entire table and $100 on any one spot.

Blackjack:
The minimum bet is $1 and the maximum initial bet is $250. You can increase the initial bet by doubling down or taking insurance (if you are not familiar with these terms, go to our Help file by selecting "help" or pressing F1 in our casino).

Slots:
The minimum bet is $0.25 and the maximum bet is $3.

Video poker:
The minimum bet is $1 and the maximum bet is $5.

Baccarat:
The minimum bet is $1 and the maximum bet is $250.

Craps:
The minimum bet is $1 and the maximum bet is $300 on the entire table and $100 on any one spot.

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8. Is it safe to use my credit card on-line? How do I make a credit card deposit?


We strongly recommend using our secure on-line credit card system. It is quick, user friendly, and completely secure. We use SSL (Secure Socket Layer) technology for securing our transaction server and MD5 encryption technology for the data transfer. It is probably safer than using a credit card at your local gas station. Intersafe Global, our e-cash service provider, has processed millions of on-line transaction without any problem and is one of the most experienced e-cash providers.

If you are still not convinced, we do offer the option of printing out the deposit form and faxing it to us, or submitting the information over the phone.

Before you make a deposit you must first download our software and open a real-money account (for a detailed explanation go to Getting started.

Credit card deposit by on-line secure form:
1. Start the online Casino program
2. Choose "Play for real money" and enter your real money user name and password in the "Login" screen
3. Go to the "Cashier"
4. Select "Credit cards". You will see a form with the logo of Intersafe Global , which is the company we use for E-Cash services.
5. Enter all the information in the on-line form carefully and click SUBMIT.
6. You will receive a serial number for your deposit. We recommend that you make a note of this number for future reference.
7. Your deposit will be processed within 2-3 minutes.

Credit card deposit by fax:
1. Start the online Casino program
2. Choose "Play for real money" and enter your real money user name and password in the "Login" screen
3. Go to the "Cashier"
4. Select "Credit cards by Fax". You will see a form on your Notepad with the logo of Intersafe Global, which is the company we use for E-Cash services.
5. In your Notepad, go to File/Print. This will print out the form.
6. Enter all the information and fax the form to 1-268-460 8425.

If you wish to provide your credit card details by phone, send us an an e-mail,   with your full name, real-money user name and telephone number. Our customer service specialists will contact you promptly.

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9. How do I make a deposit through Western Union?


For more information on how to make a Western Union deposit please contact us at info@silver-dollar.org

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10. How do I make a deposit by Wire Transfer?


For more information on how to wire transfer money to your casino bankroll please contact us by e-mail here

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11. Who is "Intersafe Global LTD."?  

 

InterSafe Global LTD is  the company that operates the E-Cash service for Casino Games Online . InterSafe specialises in secure Internet transaction processing. They provide a vital link between Internet customers and merchants. When our members want to make a deposit to their casino bankroll, this is done through InterSafe. The credit card is charged to InterSafe Global LTD, and this is the name that will appear on your credit card statement. 

For more information please go to intersafeglobal.com 

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12. What should I do if I submitted a deposit but I do not see the amount in my bankroll?


When you submit a credit card deposit it should be credited into your account within 2-3 minutes. If the deposit was rejected, we will notify you immediately by e-mail. If you do not see the money in your casino bankroll, check your e-mail box. If there is no message from us, contact us by e-mail.

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13. What is the Address Verification System (AVS)?


AVS is one of the security measures we use to prevent credit card fraud.
When you submit a credit card deposit we compare your address with the address registered for this card in the bank.
If your deposit was rejected by the AVS system (you will be notified by e-mail of this) you must check the address you have entered and make sure your bank has the correct address.

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